Stonehouse Bakery, LLC.
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DELICIOUS QUESTIONS AND ANSWERS

What is a pound cake?
A pound cake refers to a type of cake originally made with one pound each of flour, sugar, butter and eggs. Often a little vanilla or lemon was added for flavor. Over the years, bakers have altered the recipe to include leavenings such as baking powder or baking soda, and to replace the butter with oil.

At The Stonehouse Bakery, we went back to the traditional recipe of flour, sugar, butter and eggs, adjusting the proportions for our high altitude. The result is a moist, dense, fine-textured cake that can be eaten plain or used to create trifles and other decadent desserts!

What are the sizes of your Stonehouse Bakery pound cakes?
We bake our pound cakes in two sizes. The loaf and medium Bundt weigh approximately two pounds. The large Bundt weighs about four pounds. 
 
How many people does one Stonehouse Bakery pound cake serve?
The loaf and medium Bundt offer approximately 8–10 servings. The large Bundt serves 16-20.
 
What kinds of ingredients are used in Stonehouse Bakery pound cakes?
We use the finest ingredients from local sources to produce our amazing pound cakes. Oakdell Egg Farms produces our eggs. Meadow Gold Dairy supplies our fresh cream and buttermilk, and the Gilt Edge Flour Mill provides our unbleached flour.
 
In addition, we use the best extracts, sugars, chocolates and spices, including:

  • Nielsen Massey Madagascar Pure Vanillas
  • C&H Pure Cane Sugars
  • Callebaut Chocolate
  • Guittard Chocolate
  • Pernigotti Cocoa Powder
  • Wayzata Bay Spices
  • La Baleine Sea Salt

Stonehouse pound cakes contain some or all of the following ingredients: wheat, eggs, soy, dairy products and nuts.

How can I place an order for a Stonehouse Bakery pound cake?
You can place your order online through The Stonehouse Bakery website, or by calling Customer Service toll free at 855.245.BAKE. Local customers, please call 435.752.2263
and we will be happy to take your order over the phone. 
  
When, how and where do you ship Stonehouse Bakery pound cakes?
We ship our pound cakes Monday, Tuesday and Wednesday using FedEx 2Day. We use FedEx Ground for orders in Utah. We also offer FedEx Overnight if requested. Shipping is available anywhere in the U.S. Shipments to Hawaii, Alaska and the territories will incur additional charges.
 
Unfortunately, we do not ship on Thursdays, outside of Utah, except for FedEx Overnight orders. We want your cake to arrive fresh and delicious. We do not ship on Fridays.
 
We will do our very best to make sure you cakes are delivered on time. However, due to factors beyond our control, we cannot guarantee shipping and delivery dates.

Please ensure the ship-to address is correct. If an incorrect address is given or an address is changed while the cake is en route, an additional fee will be incurred.
 
For questions and to place an order to an APO or FPO address, please call Customer Service at 855.245.BAKE.
 
We do not ship to P.O. boxes.

When should I order my Stonehouse Bakery pound cake?
Orders need to be placed by 5 p.m. to be shipped the next available day. For example, an order placed on Monday at 10 a.m. will be mailed on Tuesday. An order placed on Monday at 8 p.m. will be shipped on Wednesday.

Please indicate in the Message Box at Check Out if you would like your purchase mailed on a specific day.

How long will my Stonehouse Bakery pound cake last?
Assuming you withstand the temptation to eat it as soon as it arrives, our pound cakes will stay fresh for up to ten days if you refrigerate them in an airtight container. They also freeze up to three months if wrapped tightly.
 
How should I serve my Stonehouse Bakery pound cake?
Stonehouse Bakery pound cakes are delicious served at room temperature and garnished with fresh fruit such as raspberries or strawberries. For a special treat, microwave for 5-10 seconds and serve with whipped cream or ice cream.

Are your Pound Cakes guaranteed?
Yes! Please try one of our pound cakes. If you are not completely satisfied, please contact us within thirty days and we will refund the price of the cake. That is our risk-free guarantee. Our guarantee applies to your experience in consuming Stonehouse Bakery products only. It does not apply to issues beyond our control such as shipping problems, lost or delayed shipments, products returned due to bad addresses, etc.

What credit cards do you accept?
We accept the following credit cards: Visa, MasterCard, American Express and Discover. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you.) Incorrect information will cause a delay in processing your order.

 
Is online ordering secure for Stonehouse Bakery products?
Yes. You can shop at www.StonehouseBakery.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry (PCI) Data Security Standard.

Our site, www.StonehouseBakery.com, is registered with the Authorize.Net Verified Merchant Seal program.

Do you keep my credit card information on file?
No. For your protection, The Stonehouse Bakery does not keep credit card numbers or other credit card information on file for you. You will have to provide your credit card information for each purchase. This is the best way to protect you from credit card fraud in the unlikely event that our inhouse systems or databases are compromised.

What is The Stonehouse Bakery Privacy Policy?
The Stonehouse Bakery respects your right to privacy. When you visit our website and place an order, or enroll in our Pound Cake of the Month ClubTM, we record certain information so that we may provide you with the best products, services, and up-to-date information as quickly and efficiently as possible.
 
When you buy products from us, we note your name, address, telephone number and email address. We do not keep your credit card information on file. In fulfilling your order, we share your personal information with outside parties (i.e., FedEx) only to the extent necessary to complete the order.
 
When you register as a Pound Cake of the Month ClubTM  member of StonehouseBakery.com, we record your name, address, telephone number and e-mail address. Until and unless you edit your membership account profile or notify us, your subscription status will remain unchanged.
 
When you select a gift and want it shipped directly to the recipient, we reserve the right to add that recipient's name and address to our electronic and direct mail databases. Information you give us to create a gift message is disclosed only to the recipient of the gift.
 
When you send an email directed to Contact@StonehouseBakery.com, we record your name and email address in order to reply to your inquiry. Unless you request otherwise, we will add your email address to the list of customers receiving our special promotion and notices. You can unsubscribe, correct or update your information, or change your preferences regarding our e-mails, newsletters, catalog and mailing list at any time.
 
This privacy policy was last updated September 1, 2012.

What are web browser cookies?
The Stonehouse Bakery web site may use "cookies" to enhance your user experience. A user's browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of The Stonehouse Bakery web site may not function properly.

What is your child privacy policy?
Our website is not designed to appeal to minors, and you are required to be 18 years of age in order to use the Website or provide information to us. Therefore we do not knowingly attempt to solicit or receive any information from children under 18.

Who took your mouth-watering photos?
The photos for The Stonehouse Bakery website were shot by Firefly Film & Video. It is always wonderful to work with Photographer Paul Waldron, Artistic Director LaRee Waldron and Food Stylist Ronda Thompson. I have known them for more than twenty years and I am continually impressed with their creativity, professionalism and expertise. Check out their website for more information about their company and the services they offer.

Firefly

Who designed your logo and labels?
Dan Nesbit, Graphic Designer at Square One Printing, created The Stonehouse Bakery logo and the labels for all our product packaging. I am indebted to Kathryn and Paul Cracroft, owners of Square One Printing, for introducing me to Dan. He has a gift for taking a client's ideas and turning them into beautiful, unique graphic designs. Click on the icon below to see the full range of services offered by Square One Printing.

Square One Printing

How May We Help You?  Please Call Us!  |  TOLL FREE:  855.245.BAKE (2253)  |  Monday - Friday  |  8 AM - 6 PM MST

Logan, Utah Customers: Please Call 435.752.2263 to place your order!

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